Track my order

Your order is on its way. Whether you ordered a Royal Pop model, a Steel Series bracelet, a silicone strap with Bioceramic case, or a full Bioceramic bracelet, enter your order details below to see its current status.

If you have just received the shipping email, wait a few hours before checking again: the carrier may need time to publish the first update.

Track your order

Enter the order number from your confirmation email, along with the email address you used at checkout.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Before tracking

A few pointers while your order is on the way.

Tracking can look still while the parcel is moving. These pointers explain the steps before your order reaches you.

01

Order number

Use the order number from your confirmation email, together with the billing email address.

02

Status updates

Status changes a few hours after dispatch, once the carrier has made its first scan.

03

Carrier information

The steps shown follow the information sent to us directly by the carrier.

04

Support available

If the status stays unchanged for too long, contact support with your order number.

The most reliable information remains the carrier tracking once the parcel has been scanned.

Tracking FAQ

Frequently asked delivery questions

Answers to the most common situations: missing order number, status not moving, parcel marked delivered, or an address to correct.

Where do I find my order number?
It appears in the confirmation email sent right after checkout, and again in the shipping email. You will also need the email address you used to place the order.
Nothing shows up when I search. Is that normal?
Yes, this can happen shortly after ordering. Check that the order number and email address match your confirmation email exactly, with no extra spaces, then try again a little later.
The status has not moved for several days.
Parcels can sit unchanged between sorting centres, during international transit, or before a carrier update. If it stays that way beyond the delivery window given at checkout, contact support with your order number.
My parcel is marked delivered, but I have not received it.
First check your mailbox, the building manager, a neighbour, a nearby pickup point, or a safe place around the property. If you still cannot find it, contact support quickly with your order number and delivery address.
Can I change my delivery address?
Contact us as soon as possible. If the order has not been packed yet, a correction is often possible. Once it has shipped, any change depends on the carrier.
What should I include when contacting support?
Your order number, the email address used at checkout, and a clear description of the problem. For a damaged parcel, add photographs.

Need help with your delivery?

If the status stays stuck or any information looks wrong, get in touch with your order number to hand.

Write to support