Where our Terms of Service and this Privacy Policy conflict, this Privacy Policy takes precedence in relation to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read it and understand how your information is collected, used and disclosed.
Personal information we collect or process
When we use the term “personal information”, we mean information that identifies you or that can reasonably be linked to you or another person. It does not include information collected anonymously or rendered non-identifiable. Depending on how you interact with the Services and where you live, we may collect or process the following categories, including inferences drawn from them:
- Contact details — your name, address, billing address, shipping address, phone number and email address.
- Payment information — payment card details, bank account information, transaction details, payment method and payment confirmation. Full card numbers are handled by our payment processors and are not stored on our servers.
- Account information — your username, password, preferences and settings.
- Transaction information — items you view, add to your cart or wishlist, purchase, return, exchange or cancel, and your order history.
- Your communications with us — the content of messages you send us, for example a customer service enquiry.
- Device information — details about your device, browser or network connection, your IP address and other unique identifiers.
- Usage information — how and when you access or interact with the Services.
Sources of personal information
- Directly from you — when you create an account, use the Services, contact us, or otherwise provide your information.
- Automatically through the Services — from your device when you browse the site, including through cookies and similar technologies.
- From our service providers — where they collect or process personal information on our behalf.
- From our partners or other third parties.
How we use your personal information
- Providing and improving the Services. To perform our contract with you, process payments and orders, remember your preferences, send account notifications, handle purchases, returns and exchanges, create and manage your account, arrange shipping, allow you to leave reviews, and personalise your shopping experience.
- Marketing and advertising. To send marketing and promotional communications by email or post, and to show you online advertising for products or services, including based on items you have previously viewed or purchased.
- Security and fraud prevention. To authenticate your account, provide a secure checkout, and detect, investigate or act on fraudulent, unlawful or malicious activity. If you create an account, you are responsible for keeping your credentials confidential. We strongly recommend that you do not share your username or password with anyone.
- Communicating with you. To provide customer service, respond to your enquiries and maintain our business relationship with you.
- Legal reasons. To comply with applicable law, respond to valid legal process including requests from law enforcement, participate in or investigate litigation, and enforce our terms and policies.
How we disclose personal information
In certain circumstances we may disclose your personal information to third parties for legitimate purposes, including:
- With service providers who perform services on our behalf, such as web hosting, payment processing, order fulfilment and shipping, analytics, email delivery and customer support.
- With business and marketing partners in order to provide marketing services and deliver advertising. These partners use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you for targeted advertising purposes.
- Where you instruct us, request us, or otherwise consent to disclosure — for example to ship your order, or through your use of social media widgets or login integrations.
- With our affiliates or within our group of companies.
- In connection with a business transaction such as a merger or insolvency, to comply with a legal obligation including subpoenas, warrants and similar requests, to enforce our terms or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.
Hosting and payment processing
The Services run on infrastructure provided by our web hosting provider, which stores the data you submit through the site. Payments are handled by third-party payment processors, who receive the payment details you enter at checkout and process them under their own privacy notices and security standards. Card numbers are not stored by us.
Some of these providers may be located in countries other than the one in which you reside. Where that is the case, we rely on the transfer mechanisms described under “International transfers” below.
Third-party websites and links
The Services may contain links to websites or platforms operated by third parties. If you follow a link to a site that is not affiliated with us or that we do not control, we recommend reviewing its privacy and security policies and its terms of use. We do not warrant and are not responsible for the privacy or security of those sites, or for the accuracy, completeness or reliability of the information they contain.
Information you post in public or semi-public areas, including on third-party social media platforms, may be visible to other users without restriction. Including these links does not in itself imply any endorsement of the content, owners or operators of those platforms, unless stated otherwise on the Services.
Children’s data
The Services are not intended for use by children, and we do not knowingly collect personal information about anyone below the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request its deletion.
As at the effective date of this Privacy Policy, we are not aware of “sharing” or “selling” — as those terms are defined under applicable law — personal information about anyone under 16.
Security and retention of your information
Please note that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security”. Information you send us may not be secure in transit. We recommend that you do not use insecure channels to send us sensitive or confidential information.
How long we retain your personal information depends on factors such as whether we still need it to manage your account, provide the Services, meet our legal obligations, resolve disputes or enforce any applicable agreement or policy.
Your rights and choices
Depending on where you live, you may have some or all of the rights listed below. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request to the extent permitted by law.
- Right of access. You may have the right to request access to the personal information we hold about you.
- Right to erasure. You may have the right to request that we delete the personal information we hold about you.
- Right to rectification. You may have the right to request correction of inaccurate personal information we hold about you.
- Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, subject to certain conditions and exceptions.
- Right to opt out of sale or sharing for targeted advertising. Depending on where you live, you may have the right to object to the “sale” or “sharing” of your personal information, or to its processing for purposes considered “targeted advertising” under applicable privacy law. You can exercise this right by contacting us using the details below.
- Managing communication preferences. We may send you promotional emails. You can opt out at any time using the unsubscribe link included in those emails. If you unsubscribe, we may still send you non-promotional messages, for example about your account or an order you have placed.
If you are located in the United Kingdom or the European Economic Area, and subject to the exceptions and limitations of local law, you may also exercise the following rights in addition to those listed above:
- Objection to processing and restriction of processing. You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
- Withdrawal of consent. Where we rely on your consent to process your personal information, you have the right to withdraw it. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
You may exercise these rights where the option is provided on the Services, or by contacting us using the details below. We will not penalise you for exercising any of these rights.
We may need to verify your identity before processing your request, to the extent required or permitted by applicable law. You may appoint an authorised agent to make a request on your behalf; before accepting such a request we will require proof of authorisation, and we may ask you to verify your identity with us directly. We will respond within the timeframes set by applicable law.
Complaints
If you wish to complain about how we handle your personal information, please contact us using the details below. Depending on where you live, you may have the right to challenge our decision by contacting us, or by lodging a complaint with the relevant data protection authority in your region.
International transfers
We may transfer, store and process your personal information outside the country in which you reside.
Where we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or the equivalent contract issued by the competent UK authority, unless the transfer is to a country recognised as providing an adequate level of protection.
Changes to this Privacy Policy
We may update this Privacy Policy at any time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will publish the revised policy on this page, update the “Last updated” date, and provide notice where required by applicable law.
Contact
If you have questions about our privacy practices or this Privacy Policy, or you wish to exercise any of your rights, you can reach us at:
Strapops
The Swatch Group (US) Inc., 800 Waterford Way, Suite 1000, Miami, FL 33126, USA
Email: [email protected]
Phone: (866) 379-2824
For the purposes of applicable data protection law, we are the controller of your personal information.