Return & Exchange Policy

For online orders, you may return or exchange any non-personalised, unworn, undamaged item in its original packaging within 14 days of delivery for a full refund (less shipping costs), or exchange it for an item of equal value.

Items must be returned complete, including any gifts with purchase, accessories, extra parts, and anything else that came with the item. Personalised items, straps, accessories, and reduced-price items (sale, special promotions, etc.) are considered Final Sale. Final Sale items are non-refundable and non-exchangeable, unless they arrive damaged or defective, or where the law requires otherwise.

Please note: without prior approval from our customer service team, any order returned outside the 14-day window will be sent back to you with no refund issued. Refunds are credited only to the original payment method.

How to make a return or exchange

If you are unhappy with an item or simply change your mind, you may return any unworn, undamaged, non-personalised product in its original packaging within 14 days of delivery for a full refund, less shipping costs.

To return your item(s):

Contact us first to start your return and tell us the reason.
Carefully pack the items in their original packaging, including all components.
Use the return instructions we provide to ship the package back to us.
Make sure any original shipping label is covered or removed to avoid confusion.

Once we receive and check your return, we will issue your refund to the original payment method without undue delay, and no later than 14 days after we receive the items or proof that you have sent them back.

Defective or wrong items

If an item has a significant defect out of the box (for example, it is broken or has missing parts) or you received the wrong item, we will be happy to put it right. Please contact us within 72 hours of delivery, and we will either send a replacement or issue a full refund once the item is returned. Items damaged through misuse or negligence cannot be accepted, and you will not be charged extra shipping for a replacement.

Item not received

If your order does not arrive, please contact us within 5 days of your order date. We will work with you and the carrier to resolve it as quickly as possible. A written confirmation from you may be needed to help with a claim, and any information you provide may be used in our investigation with the carrier or relevant authorities.